Intelligent Organisation Profile: Kazakhstan government

Introduction

Kazakhstan has embarked on a comprehensive digital transformation journey through its Digital Kazakhstan program, launched in 2017. This initiative aims to accelerate economic development and improve citizens' quality of life by integrating digital technologies across various sectors. The program focuses on transitioning to a digital government and implementing a biometrics-based identity system, reflecting Kazakhstan's commitment to modernizing its public services and infrastructure.

Intelligent Approach

Kazakhstan's intelligent approach to digital transformation encompasses several key strategies:

• E-Government services: The e-government portal, eGov.kz, provides citizens and businesses with access to a wide array of public services online, including education, healthcare, social security, and taxation. This platform aims to maximize efficiency by offering services online around the clock.

• Digital public infrastructure: Kazakhstan has developed a biometrics-based digital identity system, enabling secure access to e-government services and safe transactions across the digital ecosystem. This infrastructure supports the rapid growth of the country's fintech and e-commerce sectors.

• GovTech solutions: The country has formulated 23 digital solutions for Asia-Pacific countries, covering areas such as public services, cloud document management, taxation, and customs procedures. These innovations demonstrate Kazakhstan's commitment to advancing digital governance and public sector efficiency.

• Regional collaboration: Kazakhstan participates in regional projects aimed at enhancing digital governance. For instance, a project funded by the Government of the Republic of Korea focuses on advancing digital government in twelve countries across Central Asia, the Caucasus, and the Asia-Pacific regions.

Benefits of This Approach

Kazakhstan's digital transformation has yielded significant benefits:

• Enhanced public services: The e-government initiatives have made public services more sustainable, inclusive, and equitable. Kazakhstan's ranking in the United Nations e-government development index (EGDI) improved to 29th place in 2020 from 39th in 2018, reflecting the effectiveness of its digital strategies.

• Economic growth: The digital sector's contribution to GDP has increased through enhanced productivity and new business opportunities, positioning Kazakhstan as a leader in digital transformation in Central Asia.

• Global recognition: Kazakhstan is ranked 28th globally on the UN E-Government index, with more than 1,000 public services available online. Over 90% of the economically active population utilizes the country's electronic government platform, eGov.kz, highlighting widespread adoption and trust in digital services.

  
  

Through the Digital Kazakhstan program, the country exemplifies how strategic digital initiatives can transform public services, drive economic growth, and enhance the overall quality of life for its citizens.